Privacy Policy

1. Introduction

Marento Property Group (“we”, “us”, “our”) is committed to protecting your personal information in accordance with:

• The Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa

• The General Data Protection Regulation (GDPR) where applicable

This Privacy Policy explains how we lawfully collect, use, process, store, and protect personal information obtained through our website https://marento.co.za and related services.

By accessing our website or submitting personal information, you consent to the practices described in this policy.

2. Personal Information We Collect

We may collect and process the following personal information:

• Full names and surnames

• Email addresses

• Telephone numbers

• Physical or postal addresses

• Property-related information (buyers, sellers, landlords, tenants, investors)

• Communication records (emails, enquiries, calls)

• Website usage data (IP address, cookies, analytics data)

3. How Personal Information Is Collected

Personal information is collected when you:

• Complete website forms or property enquiries

• Request valuations, listings, or consultations

• Subscribe to newsletters or marketing communications

• Communicate with us via email, phone, or the website

• Browse our website (via cookies and tracking technologies)

4. Purpose of Collection and Processing

In terms of POPIA Section 13 and GDPR Article 5, personal information is collected for specific, lawful purposes, including:

• Providing property brokerage and related services

• Communicating with clients, users, and prospects

• Marketing and promotional activities

• Responding to enquiries and service requests

• Internal administration and record keeping

• Improving website performance and user experience

• Compliance with legal and regulatory obligations

Marento Property Group expressly reserves the right to lawfully collect, use, process, store, and retain personal information of users, clients, and prospects for business and marketing-related purposes, in accordance with POPIA and GDPR.

5. Lawful Basis for Processing

Personal information is processed on one or more of the following lawful bases:

POPIA (South Africa)

• Consent of the data subject

• Performance of a contract or intended contract

• Compliance with a legal obligation

• Legitimate business interests

GDPR (Where Applicable)

• Consent

• Contractual necessity

• Legal obligation

• Legitimate interests that do not override data subject rights

6. Data Quality and Accuracy

In compliance with POPIA Section 16, we take reasonable steps to ensure that personal information is accurate, complete, and updated where necessary. Data subjects are encouraged to notify us of any changes.

7. Security Safeguards

In line with POPIA Section 19, we implement appropriate technical and organisational measures to protect personal information against:

• Loss or damage

• Unauthorised access

• Unlawful processing

• Accidental disclosure

Personal information is stored securely and retained only for as long as required to fulfil its intended purpose or as required by law.

8. Retention of Personal Information

We retain personal information only for as long as necessary to:

• Achieve the purpose for which it was collected

• Comply with legal, regulatory, or contractual requirements

Once no longer required, information is securely deleted or anonymised.

9. Sharing and Disclosure of Information

We do not sell personal information to third parties.

Personal information may be shared with:

• Third-party service providers (IT, hosting, marketing, CRM platforms)

• Legal, regulatory, or governmental authorities where required

All third parties are required to comply with applicable data protection laws.

10. Cross-Border Transfers

Where personal information is transferred outside South Africa or the European Economic Area (EEA), we ensure that adequate data protection safeguards are in place as required by POPIA Section 72 and GDPR.

11. Data Subject Rights

Under POPIA, you have the right to:

• Request access to your personal information

• Request correction or deletion of information

• Object to processing of personal information

• Withdraw consent at any time

• Lodge a complaint with the Information Regulator of South Africa

Under GDPR (where applicable), you also have the right to:

• Data portability

• Restriction of processing

• Erasure (“right to be forgotten”)

12. Cookies and Tracking

Our website uses cookies to enhance functionality and analyse traffic. You may disable cookies in your browser settings, but this may affect website performance.

13. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

14. Amendments to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page with a revised date.

15. Contact Information

For questions, requests, or complaints relating to this Privacy Policy or your personal information, contact us at:

Company: Marento Property Group
Website: https://marento.co.za
Email: info@marento.co.za
Phone: 069 168 1647